Refund policy

1. What you buy

Purchases on Tattora are digital credits used for AI generation, refinement and linework extraction. Credits are added as soon as the payment is confirmed and purchased credits do not expire.

2. Failed generations

If a generation fails because of a system or AI-provider error, the credits charged for it are returned to your balance automatically.

3. Unused credits

Within 7 days of purchase, an order whose credits have not been used at all can be refunded in full. Partly used orders can be refunded in proportion to the unused credits.

4. Not refundable

• Credits already spent on generations (AI results vary; dissatisfaction with a style or result is not grounds for a refund);
• Free credits such as sign-up and referral bonuses;
• Accounts suspended for breaching the terms of service.

5. Duplicate or missing payments

If you were charged twice, or credits have not arrived within 24 hours of paying, contact us with the order number and a payment screenshot. After checking, we will add the credits or refund the extra payment.

6. How to request a refund

Email us your order number and the reason. Refunds go back to the original payment method (WeChat Pay, Alipay or card), usually within 5–10 business days after approval depending on the payment provider. The order’s credits are removed from your balance once refunded.

• OperatorT ONE TATTOO SDN. BHD.
• Company registration no.202601023340 (1685437-X)
• Registered address01-20,RESIDENCE SENTRAL KUCHAI ,NO. 2B, JALAN KUCHAI MAJU 9, TAMAN KUCHAI JAYA, 58200 KUALA LUMPUR W.P KUALA LUMPUR MALAYSIA
• Emailhello@tonetattoo.com